STADIUM POLICIES
Make the most of your visit with us!
NFL CLEAR BAG POLICY
We strongly encourage fans not to bring any type of bag to Nissan Stadium to expedite entry at the gates, but if you need to bring personal items to the game, please familiarize yourself with the NFL Clear Bag Policy. Clear bags must be 12″ x 12″ x 6″ or smaller. Non-transparent bags must be no larger than 4.5″ x 6.5″, even if you are placing it inside your larger clear bag. The NFL Clear Bag policy is in effect for all Nissan Stadium events, NFL and non-NFL.
Guests attending events at Nissan Stadium must be 21 years of age or older to purchase or consume alcoholic beverages on property. Management reserves the right to check proof of age at any time. Violations of this alcohol policy may result in ejection and/or arrest. During Titans home games, alcohol sales end at the conclusion of the 3rd Quarter. For all other Nissan Stadium events, alcohol sales end 30 minutes prior to the end of the event.
If you are needing assistance or would like to make an appointment with your dedicated Membership Service Representative at Ascension Saint Thomas Sports Park, please contact them directly or reach out to our office at 615-565-4200, option 1. Season Ticket Members must have a scheduled appointment with their dedicated Membership Service Representative to meet at Ascension Saint Thomas Sports Park.
Nissan Stadium accepts credit card and mobile payment only at all vendors, concession stands, bars, parking and retail locations. We offer cash conversion inside the stadium at the reverse ATM behind section 124.
Tickets for away games are not available for purchase through our Titans Ticket Office. Guests should contact the opponent club for ticket availability (please note, other teams may sell out prior to the opening of the season).
Click here for the NFL Ticket Directory.
If you are interested in a VIP travel package through NFL On Location, click here.
You can also buy tickets to away games from other NFL season ticket holders and fans on NFL Ticket Exchange, powered by Ticketmaster. Find tickets now.
We strongly encourage guests NOT to bring any type of bag to Nissan Stadium to expedite entry at the gates. If you need to bring personal items to the game, please familiarize yourself with our clear bag policy.
Clear bags must be 12″ x 12″ x 6″ or smaller. This includes clear cinch sacks, clear diaper bags, gallon ziploc bags, etc.
Non-transparent bags, wallets and cases must not exceed 4.5” X 6.5” even if you are placing it inside` your larger clear bag. See diagram below. Please Note: Non-transparent bags (4.5″ x 6.5″ or smaller) are still subject to inspection by security personnel at the gates.
The clear bag policy is in effect for Nissan Stadium events.
READ THE FULL CLEAR BAG POLICY
Storage Lockers Available
Lockers for oversized bags and prohibited items not allowed into the stadium are available for rent outside Gates 3 and 9. Pricing starts at $10.
No prohibited items will be accepted at the stadium gates for safekeeping.
Please do not discard or hide prohibited items outside of the stadium gates and in the perimeter landscaping. All unattended items will be confiscated.
Signs no larger than standard poster board (28″ x 22″) are allowed in the stadium; however, they may not be affixed to any part of the stadium (railing, wall, etc.). Be sure the sign does not block the view of other patrons. Banners deemed objectionable will be removed and confiscated. Banners or flags on sticks or poles are strictly prohibited.
During concerts and other non-sporting events, permissible signage guidelines are subject to change based on artist and/or management discretion. All updates will be communicated via www.nissan.horton.webservice.team or on the Nissan Stadium social channels.
Bicycle parking is located across the street from gates 6 and 9.
Binoculars can be carried into the stadium, but please note, a binoculars case cannot be larger than 4.5” x 6.5” per the stadium’s Clear Bag Policy.
For cold and inclement weather, make sure you’re prepared. Blankets, jackets and coats are permissible. You are welcome to wear or carry these items as you approach the gate. Battery operated clothing is also permitted for entry.
Nissan Stadium’s Ticket Office will only be available for walk up customer service on the day of an event. Please note the Box Office will be open 3 hours prior to an event start at Nissan Stadium.
All Titans games can be heard on the Titans Radio Network in Nashville on its flagship station WGFX-FM (104.5). Out-of-town Titans preseason games can be seen on WKRN-TV (Channel 2). All Titans games, whether home or away, can be seen on ABC, NBC, CBS, FOX, or NFL Network affiliates.
For more ways to watch, including live streaming options, CLICK HERE.
Still cameras are permitted in Nissan Stadium; however, a camera cannot be carried into the stadium in its own bag. Professional sized zoom lenses over 6″ are not permitted. Please note, cases cannot be larger than 4.5” x 6.5” per the stadium’s Clear Bag Policy.
Concerts and special events may have other restrictions or limitations on cameras and video devices. Please check www.nissan.horton.webservice.team for updates.
Nissan Stadium accepts credit card and mobile payment only at all vendors, concession stands, bars, parking and retail locations. We offer cash conversion inside the stadium at the reverse ATM behind section 124.
The Titans proudly partner with several local, non-profit organizations to collect needed items for the community. For the latest information on charity drives, visit https://twitter.com/titanscommunity.
Safety is our top priority at all Nissan Stadium Events. All minors must be accompanied by a parent or legal guardian, who assumes all liabilities, risks, and dangers to the minor. Nissan Stadium will not be responsible for minors who are not accompanied by a parent or legal guardian.
Children under age two (2) may be held in an adult’s lap and are not required to have an event ticket.
Children two and older need a ticket for entry. Children under the age of two may be seated in your lap.
Clear Diaper Bags Only
THE FOLLOWING PRODUCTS ARE PERMITTED:
– Clear plastic bottles/sippy cups containing liquid for the child
– Baby food, snacks and formula in plastic containers for children under two (no glass)
– Wipes
– Baby carrier/harness
– Lotion-based sunscreen (no aerosol sunscreen)
Please note strollers are not permitted
We strive to always deliver a memorable stadium experience and welcome all feedback. Click here to submit your comments and suggestions. Be sure to touch base with our Fan Services staff on event days and they will record your feedback as well!
Nissan Stadium has partnered with local and national food brands to bring a variety of outstanding food and beverage options to our guests.
For the safety of all our guests, containers cannot be carried into Nissan Stadium. This includes coolers, glass bottles and cans. If you have a medical need, please see any of our security staff members for assistance.
Please note, empty, clear plastic water bottles are permissible.
Fans of legal drinking age holding a valid driver’s license are eligible to become “Designated Drivers.” In return for signing a pledge not to drink alcoholic beverages during the game, and for accepting responsibility for driving other members of their group home, designated drivers will receive a token that can be redeemed at concession stands for free soft drinks during the game.
The Designated Driver sign up is located inside Gate 4/5.
AVAILABLE DURING TENNESSEE TITANS REGULAR SEASON HOME GAMES ONLY
For all Nissan Stadium parking and direction info, CLICK HERE.
Through the donation of autographed items for silent and live auctions, the Tennessee Titans are able to support the fundraising efforts of hundreds of local charities and community organizations each year. We make every effort to accommodate as many auction requests as possible, but please be aware that we cannot guarantee every donation request will be fulfilled. Visit HERE to submit a donation request form. Please note all donation requests must be submitted online four (4) weeks prior to your event date and your organization must have a valid IRC 501(c)3 tax exempt number. After you apply, you will receive updates through the DonationXchange platform. Please note, we are unable to donate game tickets.
SeatGeek is the only authorized ticketing partner of Nissan Stadium and the Tennessee Titans. The only authorized Titans ticket resale websites are SeatGeek and NFL Ticket Exchange. If you purchase tickets from an unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid tickets that may not gain stadium entry. The Nissan Stadium Ticket Office is only able to assist patrons who purchase from an authorized ticketing partner. For ticket solution day of game, please visit the ticket service windows behind section 108.
Keep in mind – For Tennessee Titans games, all game tickets are mobile. If you should choose to purchase tickets from an unauthorized third party:
- Stadium admission will be refused if tickets are invalid.
- Lost or stolen tickets purchased through a third party will not be replaced by the Ticket Office.
- Tickets can only be reissued to the ticket buyer of record with a valid photo I.D.
- If there is an error with your tickets, you are responsible for contacting the third party. The Ticket Office will not contact third party vendors.
- Nissan Stadium and the Tennessee Titans cannot refund any third-party tickets.
- Please note that CMA Festival and all Tennessee State University games utilize Ticketmaster as their primary ticketing provider.
Nissan Stadium reserves the right to eject or to refuse admission to any persons whose behavior is or becomes unruly, or who use vulgar language or who participate in conduct that is a nuisance or is illegal. Such persons will have their tickets confiscated without refund and will be escorted from Nissan Stadium property. Repeated offenses by the same ticket holder may result in cancellation of season tickets and PSLs.
Each ticket (or credential) is a limited revocable license, which may be revoked at any time at the sole discretion of the Titans. All licenses are subject to rules and regulations of the Titans and the National Football League (“NFL”). A ticket may be revoked, and the ticket holder may be ejected from the stadium for failure to meet payment deadlines, disorderly conduct, or violation of laws or rules. License information is printed on the back of each ticket.
Suite & Club Access
For East Club and Suite Access, please visit the elevators behind Section 108.
For Wesley Mortgage Club and West Suite Access, please visit the elevators behind Section 139.
300-Level Access
There are two banks of elevators to service the 300 levels. For Sections 303-321 please use the East Express elevators located behind Section 120. For Sections 326-344, please use the West Express elevators behind Section 128.
All Nissan Stadium staff have been trained for proper procedures should an emergency evacuation be necessary. Appropriate emergency information will be displayed on the scoreboard and/or announced over the public address system. In the event Nissan Stadium elevators become inoperable, the ramps will serve as exit points (ushers and other security personnel will aid should anyone need it).
The NFL, Tennessee Titans, and Nissan Stadium are committed to creating a safe, comfortable and enjoyable experience for all guests, both in Nissan Stadium and in the parking lots. We want all guests attending our events to enjoy their experience. Guests are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats.
To report any issues, text issue and location to 615.205.3699 or call 615.565.4494.
Fan Services Representatives are located throughout Nissan Stadium in red polos and are committed to providing an exceptional experience for all fans. They can assist fans with general event information, lost and found, lost children, comments, complaints, stadium directions, and First Event/Game Certificates.
First-aid stations can be found at each of the following locations:
Main Level – Behind Sections 105 and 142
Press Level – Near the Elevator Lobby
Club Level – Behind Sections 202 and 244
Upper Level – Behind Sections 305 and 342
Ascension Saint Thomas Hospital medical staff and paramedic units are on duty during the game for those requiring medical assistance.
Please note: Nursing mothers are welcome to utilize any First Aid location in-stadium.
The date and time of Titans games (and the opening of the gates) are subject to change by the Tennessee Titans in its sole discretion or as a result of events beyond the Tennessee Titans’ control. No refund or other remedy will be provided if the ticket holder cannot attend.
Nissan Stadium entrances open two (2) hours prior to kickoff for Titans home games. We suggest arriving early for each event. For all other events, please visit our upcoming events page and select the event you are attending.
Nissan Stadium is now partnered with Evolv, a technology-driven, next generation security system. Upon approaching the gates, do not remove any items from your clear bag or pockets. Walk through the Evolv Express system holding your clear bag and follow the instructions of gate officials. Please have your mobile ticket visible and ready to scan.
Please note, only Club and Suite Level ticket holders are encouraged to enter through the East Club and Wesley Mortgage Club stadium entrances.
All guests are subject to Nissan Stadium entry procedures, including metal detection, bag search, and clear bag policy.
In order to maintain a safe, healthy and welcoming environment, Nissan Stadium requires all participants to abide by the following Dress Code:
Patrons must wear appropriate attire at all times; clothing that is offensive, suggestive or overly revealing is not allowed.
Nissan Stadium reserves the right to exclude visitors who wear clothing that could create a distraction or disruption.
Examples of unacceptable attire include:
- Clothing displaying offensive messages/language
- Clothing made with offensive material, (ie transparent)
- Clothing which exposes inappropriate portions of the body
- Inflatable costumes
All Nissan Stadium guests are required to wear shirts and shoes at all times.
Click here to request more information about Tennessee Titans group tickets and hospitality packages.
Our commitment to guest, employee and player health and safety remains our top priority. As Nissan Stadium returns to full capacity, we remain focused on keeping Nissan Stadium ready for guests as they return to our gates.
Our Safe Stadium Plan features enhanced sanitation procedures, a more touchless experience through mobile ticketing turnstiles and bathroom fixtures, over 400 hand sanitizing stations throughout the stadium and several other health and safety protocols. The plan was created in collaboration with the NFL, MLS, national and local government entities and health experts, and we will continue to work with these parties as we reintroduce fans to Nissan Stadium.
Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Services booth behind Section 124 or visit our Sensory Room behind Section 101. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards.
Our Sensory Room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event.
We also have Quiet Areas located in the Mother’s Lounges at sections 310 and 337.
To submit a lost and found report, please click HERE.
On event day, lost and found is located at the Fan Services window behind section 124.
Please note: After 45 days, unclaimed items will be donated or disposed of.
Safety is our top priority at all Nissan Stadium events. Parents who are unable to locate their child should visit Fan Services at behind Section 124 or the closest stadium staff member for assistance.
All guests are encouraged to visit the Fan Services location behind Section 124 with their children to obtain a wristband. The child’s name, wristband number, and seat location are registered in a secure logbook along with parent/guardian contact information.
In the event you are separated from your child, we will use this information to contact you.
The Nissan Stadium mailing address is: One Titans Way, Nashville, TN 37213.
Medically necessary items are permitted at all stadium gates. For a list of approved child care items, please see CHILD CARE PRODUCTS above. If you are in need of a separate security screening, you can notify any of our security staff members who will be happy to assist.
The Team Store is located at Nissan Stadium.
Hours
Monday-Saturday: 10am-5pm
Sunday: 12pm-5pm
Parking is available in Lot J.
Download the Titans Mobile App for another unique part of your Titans experience – 365 days a year! The mobile app includes the latest news and headlines, photo galleries, live in-stadium views and one-click social media sharing of all Titans content.
All tickets and parking passes have transitioned to completely mobile on Nissan Stadium event days. PDF/print-at-home tickets and season ticket cards are no longer accepted at Nissan Stadium gates for entry into Nissan Stadium events.
Please have your mobile ticket pulled up on your phone as you approach the ticket turnstile. If you need assistance with your mobile tickets on event day, please visit the ticket windows by Gate 1 or find a mobile ticket specialist outside each entrance. Ticket Office personnel can assist guests who purchased through a valid source such as SeatGeek or the NFL Ticket Exchange. Proper photo identification is required to assist with any ticket resolution.
Click here for more information on Titans mobile tickets and parking.
There are currently two Mother’s Lounges and one Mamava Suite available to nursing mothers. All Lounges are equipped with a changing table, an outlet, and a chair for nursing.
• East Upper Level behind Section 310
• West Upper Level behind Section 337
• Mamava Suite located in the Wesley Mortgage Club lobby near concourse section 138
Please note, any First Aid Station in Nissan Stadium will also accommodate a nursing mother.
Our prayer and meditation room is open to all guests. It can be accessed by taking the Southwest Ramp to the 5th floor. The ramp is located inside of Gate 7 behind section 127. Please see a Fan Services Representative for access.
Prohibited items include, but are not limited to:
- any non-transparent bag larger than 4.5″ x 6.5″
- coolers or containers, including glass bottles, cans (aerosol and non-aerosol), thermos, hard plastic tumbler
- metal flasks, metal cigar/cigarette cases
- seat cushions, folding and/or standalone chairs
- umbrellas
- strollers or baby seats
- camera lenses over 6″, video cameras/recording devices, tripods
- poles, selfie sticks, sticks of any kind
- drones, unmanned aircraft
- horns, whistles or other noisemakers
- weapons of any kind, this includes any item with a blade (pocket knives, scissors, etc.)
- outside food/beverages
- illegal drugs or substances, any alcoholic beverage
- animals, except service animals assisting guests with disabilities
- footballs, inflatable balls, balloons
- any headwear or apparel with hazardous attachments including, but not limited to, spikes and blades
- lights (flashlights, LED lights, etc.)
- anything that creates a nuisance or disruption
- inflatable costumes
During concerts and other non-sporting events, additions may be made to the prohibited items list, at the discretion of the artist and/or management. All updates will be communicated via the Nissan Stadium website and social media channels.
*Please note lotion sunscreen is permitted, but aerosol sunscreen is prohibited.
The following options are available for regular season Titans games ONLY.
InShuttle – Titan Fan Express
The Titans have teamed with InShuttle to provide a comprehensive park-and-ride system on Titans gamedays. Buses begin loading 90 minutes before kickoff and continue to run until 15 minutes after kickoff. Accessible buses are available to transport guests with disabilities. Round trip tickets for all riders are $20 (children 5 & under free – must sit in adult’s lap) and can be purchased onsite at each park-and-ride location. Buses run approximately 90 minutes after the game ends.
Contact InShuttle at 615.255.3519 for full details or visit InShuttle.com for park and ride locations.
Please note, masks are currently required for all fans on InShuttle buses.
The Titans Express
The Titans Express is a football fan’s most convenient and comfortable ride to and from games all season long.
Service begins in Lebanon with stops in Hamilton Springs, Martha, Mt. Juliet, Hermitage, and Donelson before arriving in downtown Nashville.
Only 650 tickets are available for each game. Round-trip tickets cost $15. Children age 4 and younger will not need a ticket to board; however, they are required to sit in a parent’s lap. Click here for more information
Small, single-speaker radios and headphones are permitted in Nissan Stadium for Titans games as long as they do not interfere with any other guest’s enjoyment of the game. We reserve the right to ask any patron to discontinue the use of such devices.
Recycling containers are located throughout the stadium concourse and in all Nissan Stadium parking lots.
Nissan Stadium has a total of 78 public restrooms. Accessible facilities are available in all restrooms. Mother’s Lounges are throughout the stadium. See Mother’s Lounges section for more information.
Family Restrooms:
Lower Level – Sections 105, 119, 129 and 142
Club Level – Sections 203, 218, 229 and 244
Upper Level – Sections 306, 316, 332 and 341
Please note, there is an adult changing table located in the family restroom behind section 105.
Click here to request Titans season ticket information and view a list of all Season Ticket Member benefits. You may also call the Titans Ticket Office at 615.565.4200, option 1.
In order to purchase season tickets at Nissan Stadium, the purchase of a Permanent Seat License (PSL) is required.
Season Ticket Services
Season Ticket Members, click here to contact your Rep, or call the Titans Ticket Office at 615.565.4200, option 1, or email tickets@titans.nfl.com.
Seat cushions that are enclosed and have no zippers or metal pieces are permitted into the stadium.
Patrons in need of assistance should notify the nearest stadium staff member. Security is active throughout Nissan Stadium for all events to ensure the safety and comfort of our guests. To report any issues, text issue and location to 615.205.3699 or call 615.565.4494.
Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Accommodations booth behind Section 124 or visit our Sensory Room behind Section 101. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards. Our Sensory Room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event. We also have Quiet Areas located in the Mother’s Lounges at sections 310 and 337.
In accordance with the Americans with Disabilities Act (ADA), Nissan Stadium welcomes Service Animals assisting guests with disabilities. All other animals are prohibited.
The ADA requires service animals to be under the handler’s control at all times. The service animal must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices.
For any advanced questions or accommodations related to service animals, you can contact us via the form HERE or by calling 615-565-4300
To utilize the Service Animal Relief Area, please see the Fan Services Window behind Section 124.
Single game tickets can be purchased at www.seatgeek.com, or by calling 1.888.598.7121.
Nissan Stadium is a Smoke-Free and Vape-Free Facility. This includes cigarettes, vapes, e-cigarettes and any other similar product. There are NO designated smoking areas inside the stadium and re-entry is prohibited.
Sound-amplification equipment usage is not permitted at Nissan Stadium, including the parking lots.
Interested in bringing your next function to the home of the Tennessee Titans for an unforgettable event that is sure to make a lasting impact on your guests? View the special events page or contact our Events Team, at 615.565.4311 or events@titans.nfl.com.
For your convenience, lockers for prohibited items and bags not allowed into the stadium are available for rent at the below locations:
— Located across from Gate 3 and Gate 9.
Pricing starts at $10.
Locker locations may change for non-Titans events. Please see any Fan Services Representative for information.
Strollers are not permitted at any Nissan Stadium events.
Suites are available on an annual, multi-game and single game basis! For additional information, please contact our Premium Sales Department at 615.565.4200 or email premiumsales@titans.nfl.com.
Lotion-based sunscreen is permitted at Nissan Stadium.
Aerosol sunscreen is prohibited.
Small tablets, such as a standard iPad (with screen size 10″ or less), are permissible for stadium entry. For the comfort of all guests, we encourage that tablet usage be limited to in-seat only.
Tailgating is permitted at Nissan Stadium under the following guidelines:
- Tailgating is permitted only directly behind your vehicle. Your tailgate may not extend into another space.
- Do not block parking access or obstruct a roadway at any time.
- Management reserves the right to limit or restrict tailgating.
- You may not save parking spaces.
- Numbered spaces in grassy areas are parking spots for vehicles, not additional tailgating space.
- Used designated trash cans and receptacles.
- Televisions, radios and other music playing devices are permitted in and directly behind the parking space in which your vehicle is parked. Please be aware of the volume and your neighbors’ tailgating experience.
- Tents may not be staked into the ground. Weights only.
- Hot coals should be extinguished and disposed in the coal bibs/dumpsters located throughout the parking lots. Propane grills are not permitted.
- Parking attendants and security staff will monitor tailgate activities and assist fans. If you have an issue in the lot, please report immediately. Text your issue and location to 615-205-3699
The Titans Team Store is located at Nissan Stadium.
Hours
Monday-Saturday: 10am-5pm
Sunday: 12pm-5pm
Parking is available in Lot J
All tickets for Nissan Stadium events are mobile only. For those that do not have a capable mobile device the box office charges a $15 per ticket print fee. Please visit the box office on event day for details and printing.
On event days, please visit Ticket Resolution at the Gate 1 ticket windows outside of the stadium.
For issues after entry, please visit Ticket Resolution behind Section 108.
Mobile ticket specialists are also stationed outside each gate to provide assistance.
To purchase tickets to any Nissan Stadium event, including Tennessee Titans home games, call SeatGeek at 1.888.598.7121 or visit www.seatgeek.com.
Regular business hours for the Nissan Stadium Ticket Office are Monday-Friday, 8:30am-5:00pm. You can reach a ticket representative by calling 615.565.4200, option 1 or emailing tickets@titans.nfl.com.
If you are interested in purchasing Titans season tickets, call the Titans Ticket Office at 615.565.4200, option 2.
For more information on Titans Pay, click here.
Umbrellas are not permitted within Nissan Stadium.
Umbrellas must be left in vehicles or taken to the locker rental. Lockers for prohibited items and bags not allowed into the stadium are available for rent at the below locations:
— Located across from Gate 3 and Gate 9
Price of rental is $10.
Locker locations may change for non-Titans events. Please see any Fan Services Representative for information.
Water fountains are located throughout Nissan Stadium at:
• Lower-Level Sections: 107, 109, 110, 114, 115, 117, 118, 123, 125, 129, 130, 132, 133, 137, 138, 140 and 141
• Club-Level Sections: 210, 215, 232 and 237
• Upper-Level Sections: 305, 306, 307, 310, 312, 314, 315, 317, 318, 319, 328, 329, 330, 332, 333, 335, 337, 340, 341 and 342
For guests needing wheelchair pick-up and/or drop-off, one of our Fan Services Representatives would be happy to assist. Staff members are in red polos located on both the stadium perimeter and interior on event days.
Will Call windows are located on the East side of Nissan Stadium by Gate 1. Proper photo identification such as a driver’s license will be required in order to pick up tickets. Will Call will be open three (3) hours prior to kickoff of each Titans game. For other events, check with the stadium’s Ticket Office for Will Call hours of operation by calling 615.565.4200.
PLEASE NOTE: The Ticket Office does not accept tickets from guests to be held at will call. Guests can log into their Ticket account to transfer tickets to desired recipient.
